See that guy walking down the street? A stranger. Never heard of you or your product. Doesn’t care.
Right now, he is probably thinking about work, or the argument he had with his wife in the morning, or that he needs coffee.
You are not in the picture.
Not even close. Not even hypothetically.
And yet, here you are.
A business owner with stuff to sell. Great stuff, no question, but right now, nobody knows about it.
You are in a universe full of strangers who don’t care.
What do you do?
How to get people to buy your product or services
What do you think should happen for someone who has never heard of you or your website to buy from you?
It’s actually pretty straightforward. Yet, many entrepreneurs don’t give it much thought before they create a website or an add for their offers.
To buy your product or hire you, a regular person will need to find their way to your website and get to know, like and trust you.
Only then there is a chance that they’ll buy from you, but only if your offer is convincing.
Successful salespeople will tell you that your customer needs to know, like, and trust you before she’ll buy. […] Use your content to build desire for your product, and to create an unshakeable relationship with your audience, then ask for the sale.Sonia Simone, Senior Editor of Copyblogger and the founder of Remarkable Communication
In particular, your potential customers need to:
- Find their way to your website
- Get a good first impression and get their question answered
- Be able to easily discover more relevant quality content that reinforces the great first impression
- Trust you
- Be convinced that your product is something they need and be able to easily purchase when they’re ready
Then look at this part:
“Easily discover more relevant quality content”
To fulfill the promise of these 6 words is hard work that includes flawless user experience on your website, clear navigation, internal links, and many quality posts and email newsletters.
Enough to get your head spinning, huh.
That pyramid you need your potential customers to climb – this is what what your customers expect from you before they give you their money.
But what does it mean for you as a new business and website owner? How can you help them reach the top of that pyramid faster?
4-step process to get people to buy your product
Step 1. Drive traffic to your website
This whole shebang starts with getting your product or services in front of your target audience (which at this point you must have identified , right?). Here are three ways to do it and to attract people to your website.
Optimizing your posts for search engines is your best shot to attract consistent traffic from your target audience.
Here, only three search ranking factors really matter: fast and error-free website, on-page optimization, and backlinks.
You shouldn’t expect immediate benefits, as it takes time and consistent effort for SEO optimization to kick in. But once they do, you’ll feel as if you’ve just won the traffic lottery.
Traffic from social networks
Unlike organic traffic, social networks will bring you spikes in traffic on days your content get more engagement—likes and shares.
- Promote your content on social networks posting engaging content and interacting with others.
- Make it easy for people to share your content by adding the share buttons on your website.
- Yet, don’t fall into a trap trying to be on every possible social network.
Doing it right and turning your social media followers into actionable audience takes a lot of time and effort – scarce commodities you should use wisely.
And even then, you may never get enough conversions from social media that would justify the time and money you spend on it. This survey of the digital marketing activity of 500+ small and medium businesses in the UK showed that social media isn’t as effective selling channel as many assume:
In my experience, social media isn’t the best way to sell online. It’s just too noisy, and your target audience is there primarily for fun / conversations / stalking their friends, not shopping.
But social media still is indispensable for networking—building relationships with your colleagues and target audience—that naturally results in shares, (hello, free traffic!), backlinks (hi there, SEO!), or even guest posts (hello, your new audience!).
For many small business owners, Facebook or Google ads are neither a sustainable way to get traffic nor a profitable strategy to sell things online for small businesses on a tight budget.
If you have a budget and/or are a larger company, yes. Otherwise, your competitors with bigger budgets will outbid you, especially if you’re in a saturated niche.
Yet, paid traffic is a quick and easy way to test and tweak your new web pages with your target audience.
If you run the ads for your new sales page, but nobody is signing up for your course or buying your essential oils, you’ll know early enough that you have to improve the page first before attracting more prospects to it.
But before you start creating ads, make sure you understand which is better for your business, Facebook ads or Google AdWords, as they are very different.
Referral traffic & direct traffic
There are also such things as:
- referral traffic (which means visitors coming to your website through external links on other website) and
- direct traffic (which could mean a truck loads of different things)
But those are mostly implicit results of your content marketing efforts that you can’t influence directly. So, I’ve mentioned it here just for the sake of completion.
Step 2. Make a great first impression and encourage your visitors to discover more content
Once you got people over to your website, you can’t disappoint. Moreover, you need to grab their attention, pull them into your story, and make an emotional connection.
Drop the ball, and you’ve lost them to cat memes, new shoes or your next competitor.
Regardless of what page of your website your customers land on, it needs to give them a great first impression.
It goes without saying that all of your content needs to be:
- free from typos (yes, people care!)
Note: Next time I catch you using altering images as a background I’m personally flying over there to smack you!
If it’s a blog post:
- Make it relevant and helpful, giving your visitors the answers they came to you for
- Write it in your own voice to engage and let your personality shine
- Use internal links in the text to encourage people to discover more content
If it’s your Homepage, About or Services page:
- Make sure it sends a clear and convincing message
- Give it a clear structure
- Anticipate and answer the questions your visitors may have on each page
- Add social proof (testimonials, case studies, etc.) that supports your claims and add to your credibility
- Add a compelling call to action guiding your visitors to the next step
Somewhat counter-intuitive but great tip that absolutely make sense: Remove your Testimonials page and use testimonials on other, relevant pages.
Do not put testimonials on a testimonials page. Put them on the relevant product or service page. Visitors will likely miss evidence if it isn’t in context. We recommend you remove your testimonials page from your website.Andy Crestodina, Strategic Director of Orbit Media
On every page:
When it comes to encouraging your visitors to discover more content so that they will get to know and like you, website navigation is your best friend. Make sure your navigation is:
Don’t forget to add a subscription form to your newsletter. Yet, treat everyone who trusted you with their email address with respect and focus on helping and not selling. Making your email newsletter regular and relevant to your audience will earn you more trust points.
On your Blog page:
Another great way to encourage your future customers to discover more content is to customize your Blog page. Your Blog page is one of the most visited pages of your website, and whoever visits it is obviously interested in your blog posts.
So, go beyond a list of your latest posts and consider adding to your Blog page:
- A short paragraph describing what you blog about
- A list of selected blog post categories that link to the corresponding category pages
- Featured posts that visually stand out from the rest of the blogroll
…to maximize the chances for your blog posts being read.
Pro-Tip: If you’re looking for a way to custom-design your blog page, try Wepik. You can choose from its extensive library of free templates for blog pages and social media posts.
Step 3. Win their trust
If you keep solving the problems of your audience, over time, you’ll gain trust and customer loyalty.
Now, they’ll listen to what you have to say.
Now, they won’t cringe and delete your email promoting your new course.
Now, it’s time to present them with your offer.
How do you know when the time is right?
Look at how many people open and click on the links in your email newsletter (i.e. your click-through and open rates). Look at the comments on your website.
If you have an engaged audience that is genuinely interested in what you have to say, now it’s ok to market to them.
Step 4. Present your offer
Even your best friend won’t buy from you if he thinks that whatever you are selling is useless to him.
But by now you have an audience that is interested in your product. So, you can be sure your offers are relevant to them.
How to convince people to buy?
You need to lay it out for them why they need it and tell them:
- How will it solve their problems?
- How will it make their life easier?
- What will they miss on if they don’t buy it?
Create a sales pitch that:
- Is relevant to your audience
- Clearly communicates your unique value proposition
- Focuses on benefits and not features
- Paints a vivid picture of what they will miss if they don’t get your product
- Addresses and eliminates objections, anxieties and reservations your potential customers might have
- Has a clear call to action that opens the door to a clear, easy and transparent way to buy from you
Present this offer to them as a sales page or as part of your email newsletter, and harvest the reward of your hard work.
Use your website to create a strong relationship with your customers. Impress them with your expertise. Woo them with your personality. Show them that you care. Help them reach their goals first, and they will help you reach yours.
What can you do today?
Obviously, if your business is new, you can’t get away with some short-term hack. There’s no quick way to convince someone to buy from you. But in the long run, the strategy you’ve just read about will always works. And the sooner you start, the better.
How can you start putting it into practice for your own business today?
Here’s something that’ll help: a 200+ point website checklist that will take you through this 4-step process task-by-task.
It’s designed specifically for solopreneurs and small businesses, and will help you identify:
- what’s missing on your website
- what you’ve been doing wrong
- and how to do it right
…while making sure you get all the 4 steps of the process to get people to buy your product covered.
Now you’re really out of excuses to not fix the issues on your website.
10 thoughts on “4-Step Process to Get People to Buy Your Product (Even If Nobody Knows You)”
STEP3: “If you keep solving the problems of your audience, over time, you’ll gain trust and customer loyalty.”This is great advice, thank you!
My pleasure, Alex. Glad you found it helpful.
Thank you for your concise point of view.
Have a wonderful weekend,
John Van Houten
My pleasure, John. Glad you found it useful.
Thanks for this wonderful article, Gill! It’s so easy to follow. I think I am doing all the steps, but I think I could explain the benefits of my product better instead of listing the features. Need to go back and make a few changes to my sales page 🙂
P.S. I can totally relate to being an introvert!
Hi Carmia 🙂 Thank you for the nice words. Happy to hear you found it useful! This post offers more of an overview than concrete steps, though. If you are looking for more detailed advice, for example regarding sales pages, I have a detailed checklist right here:
P.S. Introverts unite! Separately. In your own homes. 😀
This was quite interesting! I am always looking for bloggers who have a way of explaining information in a way that everyone can understand. You do that so well!
Thank you, Jessica. I’m glad you found this interesting and easy to understand. This was exactly the hopes I had for this post 🙂
Well done on that second infographic! I think it sums it all up neatly, and I can’t remember ever having seen one I totally agreed with before 😉 Will show it to my students!
Thank you, Kitty! Glad you liked the infographic 🙂 I hope your students will find it useful.
Yet, I think it only transmits the general principle and gives a sneak peek into what you as a business website owner need to do to win trust of your audience. But unfortunately, to make that infographic more detailed would cause an information overload.
So I’m working on something better: An interactive website review checklist based on this 4-step process. It will be very detailed and non-linear so that you can still easily see the big picture – something one can take and apply to her website right away and be sure that it covers 99% of things.
Stay tuned 😉